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Gwen Smith Ishmael, Sr. Vice President of Insights and Innovation at Decision Analyst in Arlington, TX, has led marketing and new product development activities in the CPG and technology industries since 1986. She also conceived and developed ground-breaking Web-based promotional vehicles, two of which are patent pending. Gwen holds an MBA in Marketing and is a featured speaker on insights and innovation around the world. Her writings have been featured in international text books, most recently in Managing 4 Ps of Marketing FMCG Sector, and Product Innovation: A Strategic Tool for Growth, by ICFAI Publications, 2006 and 2007, respectively.

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Renee Hopkins Callahan Renee Hopkins Callahan started IdeaFlow and serves as chief blog-wrangler. She is Director of Innovation Services at Decision Analyst in Arlington, Texas, is a former journalist who worked as an editor and reporter for The Dallas Morning News and the Nashville Tennessean, and was managing editor of D, the Dallas city magazine. She has a master's degree in rhetoric and has also taught college-level English and informal logic.
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September 27, 2005

Success vs failure vs risk = innovation burnout

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Posted by Renee Hopkins Callahan

In early September the regular CMO Adviser email newsletter came into my inbox with a subject line that said "Where Marketers Are Most Creative" or something like that. Under the press of business travel and projects, it sat there went unread. Finally, while working late yet another night, the psychological weight of it, and all of its fellow unread email newsletters, came crashing down on me and I deleted them all.

Then yesterday Hylton forwarded me an email from Francois touting the fact that both IdeaFlow and his Emergence Marketing blog were listed as "10 Blogs that can jump start your creative spirit" by CMO magazine. Had I read CMO Advisor newsletter three weeks ago, I would have known this.

First, let me say that the CMO issue on innovation is a great read, with articles on where creativity comes from, serendipity, CMOs talking about creativity and the innovation process in their own words, and more.

Second -- in addition to patting myself on the back, I note this now because, along with my relative blogging absence over the last few months, the fact the I didn't know about it before is a result of the burnout I've been feeling. Blogging tends to lead to burnout, and while I was never a multiple-posts-a-day blogger, I felt the pain a long time ago and adjusted my posting level downwards, which I regret.

It's not just blogging that's burning me out. Innovation too brings pressures that are perfectly positioned to cause burnout. These include the pressure to come up with breakthrough thinking and breakthrough ideas while still meeting deadlines and goals, and the increased pressure to perform when every project has the attention of senior-level management. If you are a consultant as we are, you face these same pressures from your clients, and you also must deal with clients who are facing these pressures themselves.

And, going back to the CMO special report on innovation, one stand-out article I read was the one on the innovation paradox -- you must be willing to fail in order to succeed. Author Ralph Keyes writes:

Genuine risk-takers know setbacks are part of the creative process. Any innovator worthy of that name accepts that success is the exception, failure the rule. That's why those who are too focused on succeeding can't innovate.

The pressure to be a risk-taker, or even to appear to be a risk-taker while not actually taking any real risks, is at the root of innovation burnout, in my opinion. Here's Keyes again:

How can that [failure-tolerant] mind-set be encouraged? When I ask business leaders, most say that they urge workers to take more risks. This approach seldom has the desired effect, and for good reason. 'They tell us to take more risks,' one middle manager told me, 'but you're expected never to fail.'

Any psychologist can tell you that trying to live a contradiction like that can will ultimately lead to burnout. You don't have to fail to suffer from innovation burnout. Just walking the success/risk/failure line can burn you out, sometimes.

Comments (2) | Category: IdeaFlow


COMMENTS

1. Moo on September 27, 2005 2:12 PM writes...

perhaps you feel burnout cos of excessive focus on innovation for short-lived consumption items. Use your wonderful talents for more worthwhile causes, perhps?

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2. Renee on September 27, 2005 3:07 PM writes...

Hi moo, thanks for your comment. That's definitely worth considering. I've wondered if it's a mistake to focus too much on the end result, the deliverable. Perhaps it's healthier to focus more on the the transitional nature of the creativity process itself, and the way it can empower people to make real change in their own lives.

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