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July 7, 2005
Taking creativity back to the workplace
Posted by Renee Hopkins Callahan
One of the last sessions I attended at CPSI was about "how to take the content of CPSI back to your organization." The answer: start small, and virally. "Viral facilitation" -- a new concept to me -- would be when, instead of setting up an official, day-long creative problem solving (CPS) session, you simply make a conversation with someone run along the CPS rails of fact-finding, problem-finding, solution-finding....divergence, convergence.
The main thing -- don't imply that people have been "doing it wrong" and that you have the answer. Find a group with a specific business need and offer to help solve their problems, or pick a place to start that you have some control over.
Another suggestion: Asking people what problems they need to solve implies that CPS and creativity should only be applied to problems, so instead we should ask "what opportunities are being missed?" and apply CPS there. It seems that's one place innovation could reliably be applied to within an organization -- finding opportunities for productive change.
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| Category: CPSI -- 2005
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