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About this Author
Gwen Smith Ishmael, Sr. Vice President of Insights and Innovation at Decision Analyst in Arlington, TX, has led marketing and new product development activities in the CPG and technology industries since 1986. She also conceived and developed ground-breaking Web-based promotional vehicles, two of which are patent pending. Gwen holds an MBA in Marketing and is a featured speaker on insights and innovation around the world. Her writings have been featured in international text books, most recently in Managing 4 Ps of Marketing FMCG Sector, and Product Innovation: A Strategic Tool for Growth, by ICFAI Publications, 2006 and 2007, respectively.

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Renee Hopkins Callahan Renee Hopkins Callahan started IdeaFlow and serves as chief blog-wrangler. She is Director of Innovation Services at Decision Analyst in Arlington, Texas, is a former journalist who worked as an editor and reporter for The Dallas Morning News and the Nashville Tennessean, and was managing editor of D, the Dallas city magazine. She has a master's degree in rhetoric and has also taught college-level English and informal logic.
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May 5, 2005

The Cost of Not Innovating

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Posted by Renee Hopkins Callahan

Great post over on Heads Up on Organizational Innovation regarding "The Cost of Not Innovating"....which author Ruth Ann Hattori describes as "what happens when you don't innovate but your competition does?" and "the estimated dollar value your competitors have gained and that you have failed to capture through your own innovation efforts."

Sounds simple, but here's why it's important, according to Hattori: "A simple ROI can never truly measure innovation because it does not account for the lost opportunities, such as AT&T missing the cell phone, Kodak missing the digital camera, and the radio companies that blinked while Sony brought the Walkman to market."

I've been to lot of conferences and read lots of articles where formulas for innovation ROI have been presented, but this is the first time I've seen it approached this way. And it makes perfect sense.

My first impression is that you could only convince a company of this in hindsight, or if you were trying to convince them in general to be more innovative. What would be great is if you could find a way to convince a company of this *before* the opportunity was lost and not after.

How would you frame the case for spending the money to innovate using this concept *before* the fact and not after? One way would be to determine customer pain points that your industry could address, identify ways of addressing them, and then do competitive intelligence and SWOT analysis on all of your competitors (and potential competitors). And you'd have no way of researching companies and people flying under your radar. By the time you found out if a potential competitor was in the process of launching a product that would be a threat, you'd be too far behind.

So maybe it's better to use the concept of the cost of not innovating as a general inducement to pick up the innovation pace. In any case, Hattori is looking for real-life examples of the cost of not innovating -- if you have any, add them to the post comments.

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