Corante

About this Author
Gwen Smith Ishmael, Sr. Vice President of Insights and Innovation at Decision Analyst in Arlington, TX, has led marketing and new product development activities in the CPG and technology industries since 1986. She also conceived and developed ground-breaking Web-based promotional vehicles, two of which are patent pending. Gwen holds an MBA in Marketing and is a featured speaker on insights and innovation around the world. Her writings have been featured in international text books, most recently in Managing 4 Ps of Marketing FMCG Sector, and Product Innovation: A Strategic Tool for Growth, by ICFAI Publications, 2006 and 2007, respectively.

Founding Author

Renee Hopkins Callahan Renee Hopkins Callahan started IdeaFlow and serves as chief blog-wrangler. She is Director of Innovation Services at Decision Analyst in Arlington, Texas, is a former journalist who worked as an editor and reporter for The Dallas Morning News and the Nashville Tennessean, and was managing editor of D, the Dallas city magazine. She has a master's degree in rhetoric and has also taught college-level English and informal logic.
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« More On Fear and Innovation | Main | Innovation Convergence Notes I: Idea Management, Customers Are Important - But IP Is Not »

September 21, 2003

Disruption Panic

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Posted by Renee Hopkins Callahan

Says Henry:

...Managers ought to downplay the hype about the enormous potential of a new technology until some compelling uses begin to emerge - both to keep investor expectations down, and to reduce the possible consumer fear factor associated with that new technology.

It's not just the investors and the customers whose fears and expectations need to be managed. It's literally *everyone* who'll be affected by the new technology -- potential competitors, especially whole industries whose products and business models may potentially be displaced by the disruptions caused by the new products and the new business models that cannot be predicted in advance. We can see this very kind of fear played out every single day as we follow developments in the copyright wars.

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