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About this Author
Gwen Smith Ishmael, Sr. Vice President of Insights and Innovation at Decision Analyst in Arlington, TX, has led marketing and new product development activities in the CPG and technology industries since 1986. She also conceived and developed ground-breaking Web-based promotional vehicles, two of which are patent pending. Gwen holds an MBA in Marketing and is a featured speaker on insights and innovation around the world. Her writings have been featured in international text books, most recently in Managing 4 Ps of Marketing FMCG Sector, and Product Innovation: A Strategic Tool for Growth, by ICFAI Publications, 2006 and 2007, respectively.

Founding Author

Renee Hopkins Callahan Renee Hopkins Callahan started IdeaFlow and serves as chief blog-wrangler. She is Director of Innovation Services at Decision Analyst in Arlington, Texas, is a former journalist who worked as an editor and reporter for The Dallas Morning News and the Nashville Tennessean, and was managing editor of D, the Dallas city magazine. She has a master's degree in rhetoric and has also taught college-level English and informal logic.
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September 8, 2003

Blogs, Consumers And Innovation

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Posted by Renee Hopkins Callahan

Stuart Henshall responded to my post about using consumers for innovation by asking if any marketers are out there using blogs as part of diaries for consumer research: "What captures the imagination -- is the idea of giving product managers a 24/7 focus group on steroids."


An interesting idea, so I'm passing it along. Anybody doing this? I have considered the idea of setting up a blog interface for our panel. The care and feeding of a panel, especially an innovation panel like ours where we've actually evaluated and screened the members for creative skills and give them ongoing creativity training, is very time-consuming and expensive. Blogging, RSS, wikis, and other kinds of social software could be a great help.


What Stuart's postulating would be pretty cutting-edge, kind of like a cross between self-reported diaries and ethnographic research. What you'd get from the panelists would blur the line between research and ideation, but imagine the potential for inventive recombinations - both on the part of the panelists and on the part of the marketer analyzing the ongoing results.

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